Refund Policy

This policy explains when a digital product can be replaced or refunded, and what happens when something goes wrong. It forms part of our Terms & Conditions.

1. Why digital products are treated differently

Everything we sell is digital and delivered electronically. A code, key, licence, subscription, top-up or account cannot be returned to stock once it has been delivered, revealed, redeemed, activated or executed: it has left our control and, in most cases, has already been consumed on the issuing platform.

For that reason, digital products are generally final once they have been delivered, revealed, redeemed, activated or executed.

2. What placing an order means

By placing an order you acknowledge that the product is digital, confirm that you have checked it suits your region, platform and account, and accept the restrictions set out in this policy.

3. Change of mind

Changing your mind, ordering the wrong product by accident, or buying a product that turns out not to suit your region or platform is not in itself a ground for a refund once the order has been placed and delivered, to the extent permitted by law. Please check the product page before ordering and ask us first if anything is unclear — we would much rather answer a question than resolve a dispute.

4. Subscriptions, top-ups and credit

• A subscription that has been activated is not refundable.
• A game top-up or in-game currency that has been credited is final.
• Wallet or account credit that has been added is final.
• An activation service that has been carried out is final.

Where a top-up, credit or activation was sent to details you supplied — a player ID, server, account email or wallet identifier — it is treated as delivered even if those details were wrong, because it cannot be recovered from the receiving account.

5. A code that does not work

If a code we supplied is invalid, already used, or does not work, please contact us and include the order number, the product concerned, and a screenshot of the exact error shown by the issuing platform. Please tell us as soon as you notice, because suppliers will only investigate a code within a limited period.

We will check it with our supplier. Where the fault is confirmed, we will normally replace it with a valid equivalent code or product. Replacement is our usual remedy for a faulty code.

6. When we cannot deliver

If we are unable to fulfil a paid order — the product is unavailable, a supplier cannot deliver, or the service cannot be completed — we will contact you and offer a replacement product or service of equivalent value, or another resolution agreed with you. Where no suitable alternative can be agreed, we will return the amount paid for the undelivered item through an available channel.

7. Duplicate payments

If you are charged twice for the same order, tell us and we will check the payment records and put it right.

8. How to raise a request

Write to majalstoreapp@gmail.com, or use the channels on our Contact Us page, with the order number and the email address registered on your account. Our support hours are daily from 10:00 to 22:00 Saudi Arabia time. We aim to reply within the same support day; a case that depends on a supplier takes as long as the supplier takes to answer, and we will keep you informed.

9. Before raising a chargeback

Please contact us before opening a chargeback or payment dispute. Most problems are resolved quickly once we can see the order. A dispute raised on an order that was delivered as described is handled as set out in our Terms & Conditions.

10. Your statutory rights

Nothing in this policy limits any mandatory rights available to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia. If you order from outside the Kingdom, any mandatory consumer rights that apply to you under your local law remain unaffected where that law requires it.